YOUR PRIVACY OUR CONCERN
The AMA Group provides services to our members through our worldwide network of assistance centers, clinics, health and logistics providers. We offer local expertise, preventative advice, and emergency assistance during critical illness, accident, or civil unrest globally. Our clients include businesses, governments and non-governmental organizations that require access to international standards of medical assistance and travel security services. The companies in our corporate group, which are each established in their respective local jurisdiction in compliance with required local legal requirements, collect, hold, use and disclose your personal information in a number of different ways.
WHAT DATA WE COLLECT
To allow us to provide our products and services and to run our business we collect and process various categories of personal information about you. We will hold:
HOW WE COLLECT DATA
We collect your personal data and other information when you register for our services, take part in our campaigns or research, if any or otherwise interact with us. This includes following categories:
We also maintain records of your consents, preferences and settings relating to, for example, any type of marketing and sharing of personal data.
We maintain records, downloads, the content you have provided us with, your requests, agreements between you and AMA Group, the products and services provided to you, payment and delivery details, your contacts and communications and other interactions with us. We may, in accordance with applicable law, record your communications with our customer care or with other such contact points.
AMA Group’s services may require electronic activation, your device and application type, as well as unique device, application, network and subscription identifiers are sent to AMA Group.
When you access our services online, our web servers automatically create records of your visit. These records typically include IP-address, access times, the sites linked from, pages visited, the links and features used, the content viewed or requested, browser or application type, language and other such information. Our applications may contact our servers periodically, for example to check for updates or to send us information relating to service usage.
AMA Group may obtain information from the industry partners and other sources, including publicly available sources such as electronic databases and business registries. We rely and work on the fact that these sources comply with applicable laws prior to disclosure/ transfer of data to us or public at large.
REASON TO PROCESS PERSONAL DATA
AMA Group may process your personal data for the following purposes. One or more purposes may apply simultaneously.
We may use your personal data to provide you with our services, to process your requests or as otherwise may be necessary to perform the contract between you and AMA Group, to ensure the functionality and security of our products and services, to identify you as well as to prevent and investigate fraud and other misuses.
We may use your personal data to develop and manage our products, services, customer care, sales and marketing strategies. We may combine personal data collected in connection with your use of a particular AMA Group product and/or service with other personal data we may have about you, unless such personal data was collected for a purpose, where the original purpose does not comply with this purpose.
At some point of time, some of our services may require an account to help you manage your content and preferences. Depending on the service, an account creation may be either required or voluntary. Account creation requires you to provide us with basic contact details about yourself, such as name, email address, country of residence and date of birth.
We may contact you to inform you about our new products, services or promotions we may offer and to conduct market research when we have your consent or it is otherwise allowed. We may use your personal data to personalize our offering and to provide you with more relevant services, for example, to make recommendations and to display customized content and advertising in our services. This may include displaying AMA Group and third party content.
We may use your personal data to communicate with you, for example to inform you that our services have changed or to send you critical alerts and other such notices relating to our products and/or services and to contact you for other matters related to customer care.
WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?
In general, we process your personal data under the following legal bases:
Your personal data shall/may be processed to perform our obligations under the terms and conditions applicable to the product or service you are using, provided by us. Our terms and conditions are available at www.amaglobalassistance.com
We control and process your personal data if you have consented to the processing activity. You may revoke your consent at any time by providing a clear affirmative intimation to us. Doing so will bar us from further processing of your personal data based on your said consent, but will not impact the lawfulness of processing based on your consent before it was withdrawn. Some of the features of our products and services might be only available based on consent.
We control and process your personal data to further our legitimate interests, such as in connection with managing, developing, testing, securing, and in limited circumstances marketing, advertising, and making recommendations regarding our products and services. Any such processing is conducted subject to appropriate measures to protect your fundamental rights and freedom related to your personal data, and in any event will be subject to the restrictions provided in this Policy.
We control and process your personal data as needed to comply with applicable laws and regulations and; confidentiality norms.
IMPLICATIONS OF NOT PROVIDING YOUR PERSONAL DATA AND OR WITHDRAWING CONSENT
If you do not provide personal information or withdraw consent we may not be able to cover you or provide you our products, services and assistance.
SHARING OF PERSONAL DATA
Your personal data is not sold, leased, rented or disclosed to any third party unless otherwise stated below.
We may share your personal data if we have your consent to do so. Some services may allow you to share your personal data with other users of the service or with other services and their users. Please consider carefully before disclosing any personal data or other information that might be accessible to other users.
We may share your personal data with other our affiliates and associates or authorized third parties including insurance agents and brokers; and third party administrators who process personal data for AMA for the purposes described in this Policy. These authorized third parties are not permitted to use your personal data for any other purposes which are not prescribed. We bind them contractually, require them to act consistently with this Policy and to use appropriate security measures to protect your personal data.
Our products and services may be provided using resources and servers located in various countries around the globe. Therefore your personal data may be transferred across international borders outside the country where you use our services, including countries outside the European Economic Area (EEA) or European Union (EU) that do not have laws providing specific protection for personal data or that have different legal rules on data protection. In such cases we ensure that there is a legal basis for such a transfer and that adequate protection for your personal data is provided as required by applicable law and regulations.
TIMEFRAME TO RETAIN PERSONAL DATA
We endeavor to only collect personal data that are necessary for the purposes for which they are collected, and to retain such data for no longer than is necessary for such purposes. The length of time personal data is retained, and criteria for determining that time, is dependent on the nature of the personal data and the purpose for which it was provided/collected. You may contact AMA at it@asiamedassist.org or legal@privatheathcaregroup.com to obtain additional information about retention of your personal data.
ACCEPTANCE AND LINKS TO OTHER WEBSITES
AMA Group website may contain links to other websites, which are provided solely as a convenience to you and not as an endorsement by AMA Group of the contents of other web sites. The other web sites may have their own policies, which AMA Group does not control, and thus are not addressed or controlled by this statement or the AMA Group Data Protection Policy.
DATA QUALITY
We encourage you to access your personal data through your account from time to time to ensure that it is up to date. We take reasonable steps to keep the personal data we possess accurate and to delete incorrect or unnecessary personal data.
STEPS TAKEN TO SAFEGUARD PERSONAL DATA
Confidentiality, privacy and security are key considerations in the creation and delivery of our products and services. We take appropriate steps to address online security, physical security, risk of data loss and other such risks taking into consideration the risk represented by the processing and the nature of the data being protected. Also, we limit access to our databases and servers containing personal data only to authorized persons having a justified need to access such information/sources.
USE OF COOKIES
AMA Group uses cookies and other similar technologies to operate and improve our websites and offerings. Sometimes AMA website uses third party advertising technologies. Our domains may include third party elements that set cookies on behalf of a third party, for example relating to third party social network.
A LOOK AT YOUR RIGHTS
You have a right to know what personal data we hold about you, and to access it. You have a right to have incomplete, incorrect, unnecessary or outdated personal data updated. You have the right to request that your personal data be erased, and to obtain a copy of your data in a machine-readable format. You have the right to object to or restrict processing in certain circumstances, such as where you believe the data is inaccurate or the processing activity is unlawful. You have a right to unsubscribe from direct marketing messages and to request that we stop processing your personal data for direct marketing purposes or on other compelling legal and justifiable grounds by providing us a clear affirmative intimation.
You may exercise your rights by contacting us or by managing your account and choices through available profile management tools on your device and our services.
CONTROLLER OF YOUR PERSONAL DATA
AMA Group and its affiliate providing the product or service may be a controller of your personal data. You may find the identity of the controller and its contact details by reviewing the terms and conditions of such a product or service or by using contact information provided in AMA group website (www.amaglobalassistance.com) . For any concerns and queries, please contact:
CHANGES TO THIS PRIVACY POLICY
AMA Group may from time to time change this Policy or change, modify or withdraw access to this site at any time with or without notice. However, if this Policy is changed in a material, adverse way, AMA Group shall post revised or updated policy on its webpage. We recommend that you re-visit this Policy from time to time to learn of any such changes to this Policy.